Cancelling your personal Vive account
What a shame you're considering leaving us. We want to thank you for using our app!
What do you need to do?
If you choose to close your Vive account, you can easily arrange this via the Vive App.
In the menu, you will find the option “Close Account”. As soon as we receive your request, we will block your account and send you a confirmation once everything has been dealt with.
Make sure you've withdrawn your funds before you close the account and your accrued pension has been transferred to another provider.
What happens after my account is cancelled?
After closing your Vive account, your data is processed in accordance with the GDPR: Personal data of financial institutions is stored for 5 - 7 years according to the “MiFID2” directive and then completely deleted.
Are you unable to log into your Vive account (anymore)? Haven't you received a confirmation email within 2 weeks? Please send an email to support@viveapp.com with the email address you used to sign up.
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