Customer Success Manager

As Customer Success Manager, you will be responsible for the entire customer experience at Vive. You will combine strategic account management with a practical, hands-on approach while building a Customer Success organisation that can scale with us.

Here is what you can expect:

• Team development: Build and lead the Customer Success team, from processes and working methods to people and responsibilities.
• Strategic account management: Manage relationships with employers, financial advisory firms and other key accounts, acting as their main point of contact.
• Onboarding: Design and improve the onboarding journey so clients quickly experience the value of Vive.
• Retention and growth: Drive retention, NPS and expansion revenue using clear KPIs and a data-driven approach.
• Customer insights: Translate feedback and customer data into concrete improvements for product, operations and marketing.
• Collaboration: Work closely with sales, the founders and compliance to improve the entire customer journey.

You will have plenty of freedom to take responsibility, establish new processes and shape Vive’s Customer Success function.

You are analytical, a strong communicator and energised by building customer relationships, teams and processes. You take initiative, easily switch between strategy and execution and feel at home in a fast-growing organisation.

• Education: You hold a bachelor’s or master’s degree, for example in business administration, finance or communications.
• Experience: You have at least one year of experience in Customer Success, Account Management or a similar role, preferably within fintech, SaaS or financial services.
• Leadership: Experience building or managing a small Customer Success team is a strong advantage.
• Analytical skills: You enjoy working with data, dashboards and cohort analyses and can turn insights into concrete actions.
• Communication: You are communicative and empathetic, with the natural authority to engage both clients and internal stakeholders.
• Financial affinity: You are interested in pensions, wealth management or annuities, or willing to develop your knowledge of these areas quickly.
• Regulation: You are comfortable working in a regulated environment. Knowledge of the AFM or Wft regulatory context is an advantage.
• Languages: You are fluent in written and spoken Dutch and English.

Je bent analytisch, communicatief sterk en krijgt energie van het bouwen aan klantrelaties, teams en processen. Je neemt initiatief, schakelt gemakkelijk tussen strategie en uitvoering en voelt je thuis in een snelgroeiende organisatie.

• Opleiding: Je hebt een hbo- of wo-diploma, bijvoorbeeld in bedrijfskunde, finance of communicatie.
• Ervaring: Je hebt minimaal één jaar ervaring in Customer Success, Account Management of een vergelijkbare rol, bij voorkeur binnen fintech, SaaS of financiële dienstverlening.
• Leiderschap: Ervaring met het opzetten of leiden van een klein Customer Success-team is een sterke pre.
• Analytisch vermogen: Je werkt graag met data, dashboards en cohortanalyses en vertaalt inzichten naar concrete acties.
• Communicatie: Je bent communicatief en empathisch en hebt natuurlijke autoriteit richting klanten en interne stakeholders.
• Financiële affiniteit: Je hebt affiniteit met pensioen, vermogensbeheer of lijfrente, of bent bereid je hier snel in te verdiepen.
• Regelgeving: Je voelt je comfortabel in een gereguleerde omgeving. Kennis van de AFM- of Wft-context is een plus.
• Talen: Je spreekt en schrijft vloeiend Nederlands en Engels.

At Vive, you will have the opportunity to make a visible impact within an ambitious and fast-growing wealthtech organisation. You can expect:

• Salary: A competitive gross salary of between €3,000 and €4,000 per month, depending on your experience and expertise.
• Bonus: An annual performance-related bonus based on your targets.
• Pension: A 10% pension contribution.
• Annual leave: 25 days of annual leave.
• Development: A personal development budget and room to develop yourself and your team.
• Career opportunities: The opportunity to help build the Customer Success function of a scaling company.
• Laptop: A company laptop.
• Lunch: Complimentary lunch at the office every day.
• Location: A beautiful workplace on Amsterdam’s canals.

Ben jij klaar om deel uit te maken van onze missie en wil je jouw talenten inzetten om Vive naar een hoger niveau te tillen? Stuur je CV en een korte motivatie naar Paul Spronk paul@viveapp.com of neem contact op via 020 808 4313.

Let’s create the future of investing together!

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